Contact Support

Need help with JasmineFX? We're here to assist.

Support Channels

Response Times

  • General inquiries: Within 24 hours
  • Technical support (licensed users): Within 4 hours
  • Critical issues: Within 1 hour

Before You Contact Us

To help us serve you faster, please include:

  • Your JasmineFX license email
  • Your Windows version (Settings → System → About)
  • MT5 build number (Help → About in MT5)
  • A clear description of the issue or question
  • Screenshots or error messages if applicable

Common Questions

Does JasmineFX work on Windows 10?
Yes! Windows 10 version 21H2 or later, 64-bit.

Can I use multiple MT5 accounts?
Yes, the Professional License supports unlimited bots across all your MT5 terminals on the same PC.

Does the bot work when my PC is locked?
Yes — as long as your PC is on and MT5 is running, the bot continues executing.

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